Credits and Refunds Policy

• 1 successfully completed analysis = 1 credit.
• New accounts start with a balance of 0. There are no free trials.
• Each monthly plan defines the amount of credits for the month, except the Unlimited plan, subject to the fair use policy.
• The balance is visible on the dashboard, in the header, and on the credits page.

• Starter — 60 credits per month ($9.99/month)
• Unlimited — $19.99/month (unlimited analyses within the fair use policy)

In addition to monthly plans, L.E.G.U AI offers one-off credits, which can be purchased in packs of 5, 20 or 50 credits.

• They represent a one-time purchase: they do not generate automatic renewal or recurring charges.
• They do not change the user's monthly plan, which remains active under the contracted conditions.
• They may coexist with credits from a monthly plan.
• They are added to the balance only after the payment is actually confirmed by the backend.
• They remain subject to the other rules of this Credits Policy, including consumption, failures and refunds.

If an analysis fails due to a technical error on the platform or the AI provider, the credit is not debited. If a debit occurs improperly, it is reversed and the entry appears in your statement as a refund.

A result you disagree with does not constitute a technical failure: the credit was consumed to produce the result.

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 calendar days from the order date, whether for a monthly plan, a semi-annual plan or a one-off credit pack. This period is in addition to the 7-day right of withdrawal provided under the Brazilian Consumer Protection Code.

Payments are processed by Paddle.com, which acts as the Merchant of Record for our sales. To request a refund, access paddle.net with the email used in the purchase, or contact our support, who will forward the request. Paddle also answers questions about charges, invoices and cancellations.

Cancelling a subscription stops future charges and can be done at any time, without penalty.

Credits are tied to the account that acquired them, are not transferable and cannot be converted into cash. Rules for accumulating unused credits at the end of the monthly cycle are yet to be defined and will be published here before actual billing takes effect. In case of account deletion, the remaining balance is lost.